Know Before You Go

Inclusions + Exclusions

Each of our salon services includes a wash. We are a relaxer-free salon and do not work with clients who have a relaxer. We also do not provide frontal or closure services. A blow-dried style is required for all color services to ensure the color results.

Cancellations/ Reschedules

If a change in your schedule does arise, we have a 2-day cancellation policy to avoid a charge. Cancellations or rescheduling made 1 day prior to a scheduled appointment is subject to a 50% charge of the scheduled service, if before 3pm and 100% after 3pm the day before. Cancellations or rescheduling made after 3pm the day before an appointment, same-day cancellations/rescheduling and no-shows are responsible for 100% charge. Deposits are non-refundable or non-transferable.

Color + Extensions

A consultation is required for all color and extension services to manage the expectations of our clients and stylists. We can’t predict the number of sessions to achieve a desired color on hair previously colored until the service has begun. Extension service also requires a consultation where we discuss how and if we can achieve your desired results. Same-day services are not available for these services.

Payments/ Refunds

We do not accept cash payments at any of our locations. We practice contactless payment methods and a credit card must be on file to schedule. We pride ourselves on delivering guests with the best experience. and not offer refunds but will do our best to ensure you are happy. If there is an issue, we kindly ask that you let us know within 24hrs.

Late Policy

We respect our clients’ time, therefore we can only allow a 10-minute late grace period for punctuality. After that, the appointment will be canceled & the full price of the scheduled service will be charged regardless of the services rendered.

No Call/ No Shows and Repeat Cancellations

We pride ourselves in prompt service and effective communication. A no-call no-show will result in the cancellation of any future appointment. Additionally, repeat cancellations will result in cancellations of any future appointments.

Parking

Currently, there are both metered parking options in front of the salon and free parking available throughout the neighborhood. please plan according to ensure you allow time for parking. We recommend downloading the ParkMobile app in advance as well.

First Time Appointments

To ensure the quality of your hair experience, all first-time guests are asked to schedule either a Hydrate + style or The Works appointment . The style can be a flat twist or a signature style.s It is to the description of your style during your consultation if you can forgo the trim. Unfortunately, ollersets and Flexi-rod sets are not options for scheduling for first-time clients due to time. and to ensure we can achieve the desired look.